The Canvas Support Chatbot is an automated chat tool created by Northwestern IT Teaching & Learning Technologies. It has been designed to answer some of the most frequently asked questions about Canvas at Northwestern. The chatbot specializes in enrollment-related inquiries, but it can also answer questions about other Northwestern-specific Canvas issues.
Additionally, the Canvas Chatbot has the ability to search Instructure's Canvas Guides and provide links to the most relevant guides related to an inquiry. If the chatbot cannot answer a question, it can create a ticket with the Northwestern IT Support Center and escalate an inquiry to the appropriate team for further help.
The Canvas Chatbot is currently in a beta pilot run for Fall 2018, and it is the first of its kind at Northwestern. We encourage you to test it out and see what you think. Transcripts of conversations with the chatbot will be analyzed to improve its effectiveness.
Instructors, students, and staff can access the chatbot by clicking on the Help icon in the main left navigation in Canvas and selecting the link to Chat with Canvas Support Chatbot. This beta version of the chatbot will work in the Google Chrome and Apple Safari web browsers; use of other browsers is not recommended at this time as they are not supported.
If you would like to share feedback on the Canvas Chatbot, please email Northwestern IT Teaching & Learning Technologies at firstname.lastname@example.org.