Need More Storage Space in Your Canvas Course?

Have you tried the Canvas Support Chatbot yet? It is ready and waiting to answer your questions about Canvas, and now it is able to help you directly by increasing your course file storage space!

As of the beginning of spring quarter, the chatbot can automatically raise the file storage quota for a Canvas course you are teaching or supporting. When you are close to running out of space in a course, or when you anticipate you may be uploading a number of large files to Canvas, simply ask the Canvas Chatbot to increase your file storage space.

To do so, navigate to the Canvas Chatbot by clicking on the Help icon in the main left navigation in Canvas and selecting the link to Chat with Canvas Support Chatbot. Ask the chatbot for assistance with your file storage quota. Once the chatbot recognizes your request, it will ask for the URL for the course where a file storage increase is needed. Copy the course URL from the top bar of your web browser and paste it in the chatbot box. The chatbot will then ensure you have an appropriate role in the course to make this request (Teacher, TA, Support, Designer, or Administrator). Once it has confirmed this, it will process your request.

You can view the percentage of course file space being used by going to Files in your Canvas course and looking in the bottom left corner of that page. The default file storage amount for each Canvas course at Northwestern is 1 gigabyte (1024 megabytes).

The Canvas Chatbot is an automated chat tool designed to answer some of the most frequently asked questions about Canvas at Northwestern. Learn more about the chatbot, or watch the video below to get a better idea of how it works.

Northwestern Canvas Support Chatbot

Want to know more about the chatbot? Check out this article about how it was developed.