Support

Last Updated: September 30, 2020 - 10:52 am

Northwestern general technology support is available for all your technology needs. You may contact the Northwestern IT Support Center Monday – Friday, 9 a.m. to 6 p.m.

Help with Canvas
  • Instructors and Admins – Chat with Canvas Support via Live Chat or call 833-879-0860 (available 24/7)
  • Students – Chat with Canvas Support via Live Chat or call 855-680-0126 (available 24/7)
  • Chat with the Canvas Support Chatbot via the Help menu in Canvas (automated, 24/7 resource for all Canvas users) – Helps with enrollments, performs course file storage increases, creates prep sites, answers frequently asked questions, and escalates issues to IT Support
  • Canvas Learning Center
  • Canvas Student Center
Help with Zoom

Zoom offers 24/7 live support, including national holidays. You will find Support in the upper-right-hand section of your account page or via the blue Help button on the bottom-right-hand side of your screen. We encourage you to bookmark Zoom Support and take advantage of the following support options.

Help with Teaching Remotely

A schedule of ongoing workshops and training with Teaching & Learning Technologies as well as trainings with the Searle Center for Advancing Learning and Teaching is available, in addition to self-paced online resources.

You may sign-up for a 45-minute consultation to get help with moving to remote instruction if you require additional assistance after using all immediately available resources.

Three new work-study positions to support teaching and learning may be of interest to faculty, departments, and schools/colleges:

  •  Zoom Assistants (ZA) to support teaching a remotely held class
  • Caption and Transcript Assistants (CTA) to caption and improved the transcription of recorded class material
  • Website Accessibility Assistants (WAA) to review course materials or websites to make ensure they meet accessibility standards.

Faculty, departments, schools/colleges will hire and pay the work-study students. Work-Study positions are supported by the federal government, with university employers paying 25% of the student wage. Northwestern IT has created training modules specific to each job. Once a student has been hired by faculty or department and schools/college staff, the supervisor will submit a request for the student to be granted access to the appropriate CANVAS training module.

Review additional details about remote teaching and learning work-study positions.

Faculty-to-Faculty Insights on Teaching Remotely

The Keep Teaching Video Series is a new collection of faculty insights, tips, and best practices around remote instruction. Each video highlights a mix of instructors across the University sharing their thoughts and experiences to support continued engagement and successful learning outcomes.

Help with library services, including materials for your course
Get help
The Libraries can assist faculty with teaching online and support students with research projects and assignments:
  • Work with a librarian to arrange synchronous or asynchronous library instruction for your students
  • Integrate library readings and course materials into Canvas
  • Find and create course materials. Librarians can identify and suggest an alternate course or research materials that will be accessible to online learners, and help redesign library research assignments
School-Specific Support

In some cases, Northwestern schools offer individualized or supplementary support for their faculty and students through their IT organizations. This online teaching and learning support is provided in addition to the resources offered centrally by Northwestern IT and may be most useful for applications and programs that are specific to a given school. Learn more about school-specific support options.